Shopora.io - Privacy Policy
Effective Date: 04/23/2025 Last Updated: 05/17/2025
(Shopora.io - Privacy Policy
Effective Date: 04/14/2025 Last Updated: 05/18/2025
1. Introduction
Welcome to Shopora.io ("Shopora," "we," "us," or "our"). Shopora.io is a service provided by RCEG AI Ventures LLC. Shopora is a conversational AI-powered mobile application designed to act as your personal online shopping agent, helping you find and purchase products from various vendors across the United States and Canada.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and related services (collectively, the "Service"). We are committed to protecting your privacy and ensuring the security of your data. By using Shopora.io, you agree to the collection and use of information in accordance with this policy.
Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
2. Information We Collect
We collect information necessary to provide and improve the Service, facilitate your shopping experience, ensure security, and comply with legal requirements. The types of information we collect include:
Account Information:
Contact Details: Your name, email address, and phone number (used for sign-up, verification, communication, account recovery, and potentially age verification).
Date of Birth: Collected during sign-up for age verification purposes and to enforce product restrictions.
Delivery Addresses: Default and temporarily specified delivery addresses for order fulfillment.
Payment Information: We utilize secure third-party payment processors (e.g., Stripe, Braintree, PayPal) that are PCI-DSS compliant. We do not directly collect, store, or process your full credit card numbers. We receive and store secure payment tokens or identifiers provided by these processors to facilitate current and future purchases and manage subscriptions or saved payment methods.
Order History: Details of past purchases made through the Service, including products, vendors, prices, and order dates.
User Preferences (Optional): Information you choose to provide, such as preferred stores, dietary restrictions, etc., to personalize your experience.
Body Size Information: Clothing sizes or related measurements you provide when ordering apparel or similar items.
Interaction Data:
Conversational Data: Text inputs and transcripts of voice commands used to interact with the AI. Voice recordings may be temporarily processed for transcription.
Visual Search Data: Images you upload to the Service for product identification.
Usage and Transaction Data:
Search Queries: Products, categories, or brands you search for.
Product Interactions: Products viewed, compared, added to cart, or confirmed for purchase.
Vendor Interactions: Information related to the vendors from whom you purchase products via the Service.
Device and Technical Information:
Device Identifiers: Information about the mobile device you use to access the Service (e.g., device model, operating system version, unique device identifiers).
Log Data: IP address, app version, access times, crash reports, and system activity.
Location Data:
Precise Geolocation: We may collect your device's precise location while you are actively using the app (with your permission) to help you find nearby stores or services relevant to your requests. You can typically manage location permissions through your device settings.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Managing the Service:
To create and manage your user account.
To process your requests via text, voice, or image upload.
To facilitate product search, comparison, and aggregation from various vendors.
To manage your shopping cart and process transactions securely through payment processors.
To arrange delivery by transmitting necessary details (items, address, potentially body size for clothing) to selected vendors or their fulfillment partners.
To provide customer support and respond to your inquiries.
Age Verification and Restriction Enforcement:
To verify your age using the date of birth provided.
To restrict the purchase of age-restricted products as detailed in our Terms of Service and Section 8 below (e.g., alcohol, tobacco/nicotine, cannabis products, firearms, lottery, certain medications, Delta-8/9 products for users under 21 or all users as applicable).
AI Model Improvement:
To train, refine, and improve our Natural Language Understanding (NLU), voice recognition, and visual search algorithms. Where possible, data used for training is anonymized or aggregated.
Personalization and Predictions:
To personalize your shopping experience based on your preferences, past orders, and interactions.
To use your order history to make predictive suggestions for future orders or relevant products.
Location-Based Services:
To identify nearby stores or services relevant to your shopping requests, using your location data when the app is in use and permission is granted.
Communication:
To send you transactional communications (e.g., order confirmations, delivery updates, password resets, security alerts).
To send you promotional or marketing communications, where permitted by law and subject to your opt-out rights.
Security and Compliance:
To verify your identity and secure your account (e.g., via email link or SMS OTP).
To protect against fraud, abuse, and security threats.
To comply with applicable laws, regulations (including COPPA for users under 16), legal processes, or governmental requests.
To enforce our Terms of Service and other policies.
Analytics and Service Improvement:
To monitor and analyze usage trends, user behavior, and system performance to improve the app's functionality, usability, and reliability. Typically uses aggregated or anonymized data.
4. How We Share Your Information
We do not sell your personal information. We share your information only in the following circumstances:
With Vendors and Fulfillment Partners: To complete your purchase orders, we share necessary information (such as your name, items ordered, delivery address, contact information, and, only when relevant for specific items like clothing, your provided body size information) with the selected vendors or their designated delivery/fulfillment services. Age information may be shared if required by the vendor for age-restricted items, subject to legal requirements.
With Payment Processors: To securely process your payments, we transmit necessary transaction details and secure tokens to our third-party payment processors.
With Service Providers: We engage third-party companies (e.g., cloud hosting, AI services, analytics, customer support) who process data on our behalf under strict confidentiality and security agreements.
For Legal Reasons: As required by law, subpoena, or valid governmental request, or to protect rights, safety, and property.
Business Transfers: In case of merger, acquisition, or asset sale, information may be transferred under notification.
With Your Consent: For other purposes with your explicit consent.
5. Data Security
We implement robust technical and organizational security measures (encryption, secure integrations, access controls including "Strict Conversation Isolation," audits, secure authentication) to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide the Service, fulfill legal obligations (including record-keeping for age-restricted sales where applicable), resolve disputes, enforce agreements, and prevent fraud. When no longer needed, data is securely deleted or anonymized.
7. Your Privacy Rights and Choices
Depending on your location, you may have rights such as access, correction, deletion, restriction, data portability, objection/opt-out, and withdrawal of consent regarding your personal information. Users (and parents/guardians of users under 16/18, see Section 8) can exercise these rights by contacting us (Section 11). You can manage profile information, communication preferences, and location permissions within the app or device settings.
8. Children's Privacy and Age Restrictions
Eligibility: The Service is available to users aged 13 and older. Users under the age of 18 should review this policy with a parent or guardian.
COPPA Compliance (US Users Under 13): While the service targets users 13+, if we were to ever knowingly collect information from children under 13, we would do so only in compliance with the Children's Online Privacy Protection Act (COPPA), including obtaining verifiable parental consent before collecting personal information beyond what is necessary for basic app functionality or support purposes. (Note: As the target is 13+, this clause acts as a safeguard but primary focus is on 13-17).
Users Aged 13-17: We take additional steps to protect the privacy of users aged 13 to 17. Depending on jurisdiction (e.g., GDPR may require consent for users under 16), we may require verifiable parental or guardian consent for the collection and use of personal information beyond basic service provision or for certain features. Parents/guardians have the right to review, request deletion of, and refuse further collection of their child's information by contacting us.
Age Verification: We collect Date of Birth at sign-up to verify age. We rely on this information to enforce age-related restrictions. Providing false age information is a violation of our Terms of Service. Additional verification steps may be required for certain purchases or features if mandated by law or vendor policy.
Product Restrictions:
Users Under 21: Are strictly prohibited from attempting to purchase or receive Alcohol (Beer, Wine, Spirits), Tobacco and Nicotine Products (Cigarettes, Cigars, E-Cigs, Chewing Tobacco like Zyn, On!), Cannabis/Marijuana Products (including medical, edibles, vapes), Cannabis-infused Beverages, Delta-8/Delta-9 Products, and certain over-the-counter medications (e.g., Dextromethorphan-based cough medicine where restricted).
All Users: Are strictly prohibited from attempting to purchase Firearms, Ammunition, Lottery Tickets, or engage in any form of gambling through the Service.
Enforcement: We use age information provided and potentially other methods allowed by law to prevent the purchase and delivery of these restricted items based on user age and delivery location regulations. Attempts to circumvent these restrictions may lead to account termination.
9. International Data Transfers
Your information may be transferred to and processed in the US, Canada, or other locations where we or our service providers operate. We ensure data is treated securely and appropriate safeguards (like standard contractual clauses) are in place for international transfers.
10. Changes to This Privacy Policy
We may update this policy. Material changes will be communicated via the app, email, or other notification. Continued use after changes implies acceptance.
11. Contact Us
For questions, concerns, or to exercise your privacy rights, please contact:
Shopora.io / RCEG AI Ventures LLC 539 West Commerce St 7678 Dallas, Tx 75208: Email: info@shopora.io Tell: 214-699-9163)
